Frequently asking questions (FAQs)
See our FAQ for quick help, or contact us via any method on this page.
All About Green Coffee
Purchasing coffee from us.
We recommend starting with a 200g sample of each coffee you’re considering. Once you’ve made your decision, contact us at email@example.com or +1-716-464-0768, and one of our representatives will be able to assist you with getting set up and having your order shipped out the next day.
Yes, of course! Why should you buy coffee before cupping samples? We wouldn’t, so why should you?
Go to our Get Sample page and fill out the form for a coffee you’d like to taste. Simply fill out the shipping information, and samples will be delivered within 24-48 hours.
We usually send 200g or 0.44 LBS samples; however, we can send more if necessary. Free samples are only available to established commercial roasters due to the high volume of queries we receive (no home roasters, please).
Traditional 60kg jute bags are used to package our coffee. We also use a protective polypropylene lining (grain pro) to keep the coffee fresh and high-quality.
One bag of coffee is our minimum order quantity (60kg) or (132 LBS). All of our beans are packaged in grain pro bags, which extends their shelf life and allows smaller roasters to keep their inventory on hand for longer.
Without a doubt! We presently provide Rain Forest Alliance (RFA) and UTZ-certified coffees. These are located at the very bottom of our home page.
You may learn more about all the manufacturers we deal with by reading the About Us page, which includes information about our Ethiopian family, who runs our wet mill and export facilities.
Our Coffee Company, LLC was founded to serve North American and Canadian markets better.
Our goal is to assist roasters in expanding their options with Ethiopian specialty coffee without dealing with the intricacies (and costs) of importing – we’ll take care of that!
We take coffee seriously because it has been in our family for generations. We employ trained Q graders in Ethiopia to cup every coffee that comes through our plant. When the coffee reaches the United States, we send samples to be cupped again to ensure that the quality has not been harmed during travel.
We use the cupping protocols and forms recommended by the Specialty Coffee Association (SCA).
Our coffee is kept in the HenneCold Storage-Atlanta warehouse. They’re a HACCP-certified food storage facility that provides both dry and cold storage options.
Yes, we unquestionably do. We not only have it but our Yirgacheffe can be traced back to our family’s wetmill.
Shipping and Handing
Our Coffee LLC Company will arrange for the coffee to be delivered to your roastery’s dock through ground trucking (FTL or LTL) at the buyer’s expense from our warehouse in Atlanta, Georgia. We’ve negotiated affordable shipping prices with our logistics partners because of our operations’ economies of scale. Customers can, however, arrange for their shipment if they like. Pickup from our warehouse is also available by appointment and is entirely free.
Before loading onto a commercial vehicle, FTL or LTL goods must be palatalized or piled onto clean, dry hardwood pallets and secured with plastic wrap. The standard method at our warehouse partners is to stack ten bags of coffee per chep pallet and connect them with shrink wrap. If the customer does not want to take the pallet, they can offer hand loading for pickup orders.
During business hours, your coffee will be delivered by commercial freight service to a commercial facility.
To ensure we can surpass your expectations, we must understand your order, prep, and shipping choices before mailing out your first item. Each roaster has a profile that can be referred to when placing an order.
Loading Location Type – Commercial/Residential Is your facility equipped with a dock, or will you need to use a tailgate? Tailgates are considered an added service and will be charged accordingly (usually $30-$40).
Hours — Carriers will need to know if you can accept delivery during regular business hours (8am-6pm). If necessary, alternate hours can be accommodated.
When the carrier arrives at your address, they will prepare the products according to the following information:
Loading Dock: The carrier will back up to the pier and open his trailer; it will be your obligation to remove the coffee as soon as possible. You will have one hour to do so (from the time you arrive) before you will be charged additional fees. Carriers typically transport freight for several vendors and customers. This means they must continue to satisfy their service level agreements on time.
Tail Gate: When the carrier arrives at your location, he will unload the pallet of coffee from the back of the trailer and place it on the ground. Because this service is simply for transferring the products off the truck to ground level, you are responsible for picking up the goods from the curbside.
For a price, further services such as inside delivery and time-sensitive shipments may be available.
Our coffee is in perfect condition when it leaves our warehouse. After the jute bags are inspected for holes, the grain pro bags are closed with zip ties. Before being wrapped in many layers of shrinkwrap, the coffee will be evenly packed onto a pallet.
Before signing the Bill of Lading (delivery receipt) with the driver, please inspect the shipment to confirm no damages during transit. You acknowledge ownership of the freight as-is by signing the BOL. If there are any problems, please note them on the BOL and inform us before signing so we can make a claim.
We regret that we are unable to accept returns on coffee bags that have been opened. If you have purchased from us that did not match your expectations, please get in touch with us. We’ll do everything we can to make things right.
Our terms for first-time customers are “payment in advance of delivery.” After establishing an order history and relationship, we are happy to provide credit terms.
Certainly not! Remember how we stated we were your roastery’s partners? We can discuss our storage alternatives after you place an order so that you can spread out your delivery. We offer storage services for pre-determined periods for a minimal monthly price.
Get In Touch
Our Coffee Farmer is independently owned and operated in Ethiopia. We control every part of the fulfillment process, from roast to post. As a result, we offer the affordability, variety, and efficiency
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