Our Coffee LLC Company will arrange for the coffee to be delivered to your roastery’s dock through ground trucking (FTL or LTL) at the buyer’s expense from our warehouse in Atlanta, Georgia. We’ve negotiated affordable shipping prices with our logistics partners because of our operations’ economies of scale. Customers can, however, arrange for their shipment if they like. Pickup from our warehouse is also available by appointment and is entirely free.

Before loading onto a commercial vehicle, FTL or LTL goods must be palatalized or piled onto clean, dry hardwood pallets and secured with plastic wrap. The standard method at our warehouse partners is to stack ten bags of coffee per chep pallet and connect them with shrink wrap. If the customer does not want to take the pallet, they can offer hand loading for pickup orders.

During business hours, your coffee will be delivered by commercial freight service to a commercial facility.

To ensure we can surpass your expectations, we must understand your order, prep, and shipping choices before mailing out your first item. Each roaster has a profile that can be referred to when placing an order.

Loading Location Type – Commercial/Residential Is your facility equipped with a dock, or will you need to use a tailgate? Tailgates are considered an added service and will be charged accordingly (usually $30-$40).
Hours — Carriers will need to know if you can accept delivery during regular business hours (8am-6pm). If necessary, alternate hours can be accommodated.

When the carrier arrives at your address, they will prepare the products according to the following information:

Loading Dock: The carrier will back up to the pier and open his trailer; it will be your obligation to remove the coffee as soon as possible. You will have one hour to do so (from the time you arrive) before you will be charged additional fees. Carriers typically transport freight for several vendors and customers. This means they must continue to satisfy their service level agreements on time.

Tail Gate: When the carrier arrives at your location, he will unload the pallet of coffee from the back of the trailer and place it on the ground. Because this service is simply for transferring the products off the truck to ground level, you are responsible for picking up the goods from the curbside.

For a price, further services such as inside delivery and time-sensitive shipments may be available.

Our coffee is in perfect condition when it leaves our warehouse. After the jute bags are inspected for holes, the grain pro bags are closed with zip ties. Before being wrapped in many layers of shrinkwrap, the coffee will be evenly packed onto a pallet.

Before signing the Bill of Lading (delivery receipt) with the driver, please inspect the shipment to confirm no damages during transit. You acknowledge ownership of the freight as-is by signing the BOL. If there are any problems, please note them on the BOL and inform us before signing so we can make a claim.

We regret that we are unable to accept returns on coffee bags that have been opened. If you have purchased from us that did not match your expectations, please get in touch with us. We’ll do everything we can to make things right.

Our terms for first-time customers are “payment in advance of delivery.” After establishing an order history and relationship, we are happy to provide credit terms.

Certainly not! Remember how we stated we were your roastery’s partners? We can discuss our storage alternatives after you place an order so that you can spread out your delivery. We offer storage services for pre-determined periods for a minimal monthly price.